Connect Dev and Ops teams on a single platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.
Empower all service teams
Service management isn’t just for IT. Make it easy for teams across the business - from HR to Legal to Facilities - to streamline requests, centralize knowledge, and work the way they want.
Deliver value fast
Tune Jira Service Management to your unique requirements – without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with customizable features like templates and dynamic forms.
ITSM software features that unlock high-velocity teams
Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.
Manage work across teams with one platform so your employees and customers quickly get the help they need.
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.
Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.
Supercharge your service management with our robust API
Take advantage of Jira Service Management Connect and integrate with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.